What is the Process for Booking a Service Call?
Service calls are booked online at https://306fitness.com/pages/book-a-service-call at a flat rate that is dependant on your location. Please follow the booking link to choose your location and you'll be provided with the current booking rates for your region.
You will have the opportunity to view our schedule of availability and find a time option that works best for you! You will also have the chance to provide us information about the Make, Model, Serial #, and issue you are having with your unit so we can ensure our technicians arrive as prepared as possible.
Please note, the time booked is a window of arrival for the technician - while we try our best to be there at the beginning of your chosen time window, we cannot control the length of time of each subsequent service call. Some calls take 20 minutes while others take 2 hours.
What Can I Expect on a Service Call?
306 Fitness cannot guarantee a unit is fixable - this is determined by the age, condition of your unit, and availability of parts. Your Service Call fee covers a Certified Technician who will diagnose the issue and then provide options and make recommendations to move forward. If the unit does not require parts, the technician will fix the unit onsite whenever possible. If parts are required, there is no additional labor charge to install parts required to fix a unit, however, the client is responsible for purchasing of parts if they choose to proceed once a quote is provided. Depending on the unit, a parts quote can take 1-3 weeks as we liaison with several wholesalers to get the best deal for our clients. Service calls are a flat rate fee and are not refundable once a technician has arrived on site, diagnosed the unit, and provided options to the client.
