RETURNS & REFUNDS
Fitness Equipment
The 306 Fitness 30 day return policy applies to personal residential
fitness equipment that is regularly stocked. It does not apply to items that are
custom ordered and does not apply to products purchased for commercial use. Returns are offered in the form of a store credit.
The 30 day period for the return policy starts from the day that your
items are picked up or received, and a restocking fee may apply.
Restocking fees are dependent on the condition of the product and are listed below:
- Unused and unopened items = 0%
- Open box = 10%
- Used or assembled = 15%
Clothing
Unused unworn clothing in its original condition can be exchanged for other sizes or colors of equal or lesser value within 30 days of receiving the item.
Shoes
Unused unworn shoes in original condition (Clips can not be installed on spin shoes) can be exchanged for other sizes or colors of equal or lesser value within 30 days of receiving the item.
Refunds
Once your return is received and inspected, we will send you an email
to notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund. If you are
approved, then you will receive a credit in the form of a Gift Card that can be used online or in store.
Sale Items
Items indicated as clearance, discounted, or sale items are not eligible for refunds or exchanges. This includes the use of a discount code.
Exchanges
Items are replaced if they are defective. If you need
to exchange it for the same item, please send us an email to office@306fitness.com
Gifts
If the item was marked as a gift when purchased and shipped directly
to you or picked up by you, you will receive a gift credit for the value of the return.
Once the returned item is received, a gift card will be e-mailed to
you. If the item wasn’t marked as a gift when purchased, or the gift
giver had the order shipped to themselves to give to you later, we will
send a refund to the gift giver. Gifts purchased between November 15th-December 26th, 2021 will have until January 21st to exchange or return items for a store credit.
Shipping
To return your product, you should mail your product to: 3-1334 Wallace Street Regina, Saskatchewan, S4N 3Z4
You will be responsible for paying for the shipping costs for
returning your item. Shipping costs are non-refundable. If you receive a
refund, the cost of shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged
product to arrive may vary. If you are shipping an item over $75, you
should consider using a traceable shipping service or purchasing
shipping insurance. We cannot guarantee that we will receive your
returned item.
All sales between March 12 2020 and November 20 2021 are final. 306 Fitness is not offering returns or refunds on any products or services purchased from March 12, 2020 onward unless a product is damaged or faulty upon delivery. Prices subject to change at any moment. Unfortunately, we cannot control the effect of COVID on our supply chains and there will be no price matching. If a product is damaged upon delivery, the order must be refused (if signature is required) and photos must be taken and sent to office@306fitness.com upon receipt of the order. A replacement item will be sent as soon as possible.
For any inquiries, please e-mail office@306fitness.com. Please allow 3-5 business days for response.
